General Questions

A virtual assistant (VA) can handle many of the everyday clerical, scheduling, and technical aspects that keep your business operating smoothly. Virtual assistants workremotely from their own location, hence the name “virtual,” and can be based in your city or on the other side of the world.

Absolutely Not! SVAS only charges the subscription fee of the plan you chose.

After signing up for a service, you will be contacted within 12 to 24 hours. Upon acceptance of services, an agreement will be formed. Services will begin on the agreed upon date.

Yes. Due to the nature of each service, rates vary. Please contact SVAS for additional details.

As I cater primarily to entrepreneurs who require maximum flexibility, I keep monthly minimum commitment very low, at 10 hours/month. That’s just over 2 hours per week. We know that a client’s needs fluctuate and some months are busier than others and I am happy to accommodate this. When you have a busy season (gearing up for a major event, launching a new website) your hours will increase. When you’re on vacation or hitting your slow season (May/June for tax accountants, for example) your hours will decrease. There is never pressure to outsource more work than is advantageous to you.

Yes, Paypal is accepted as an accompaniment to invoicing.

Since services are being rendered, if you are a business owner, a W-9 will be given to you prior to the start of services. Clients will be responsible for their own taxes.

You will be sent a task report on a weekly basis with the name of the project that you have assigned, time taken to complete each project and the status of the project whether its completed or pending. You will also be provided a username and password to login to our admin area from where you can pull up the weekly task report. You can use the same admin area to export your contacts for email management and also to update your address or payment information.

If you have any other specific questions that are not answered above, feel free to submit a ticket or send an email directly to [email protected]  and we’ll get back to you within 24 hours. If you are ready to hire SVAS as your virtual assistant, select the plan that fits your budget, sign up and think about all the free time that you are about to save. SVAS looks forward to working and providing you excellent customer service.